Guide › Frequently asked questions
Frequently asked questions
Short answers to questions players ask most.
How do I get gems without paying?
Gems come from leveling up, quests, achievements, the daily gift calendar, the Season pass and many events. Leveling up, quests, achievements, the calendar and the shop.
What does the Great Hall do?
It decides which buildings you can own and how many. There are 15 levels; every level unlocks something new.
Why can't I build something?
A building may need a higher Great Hall level, a higher player level or a free builder. Tap the grey building in the Build menu or in the Guide to see exactly what is missing.
I lost a raid. Did I lose my village?
No. A raid only costs a part of your stored gold and food, and a shield protects you afterwards.
Can I get my troops back after a raid?
No, troops used in a raid are gone, but your hero comes back. Train new troops in the Barracks.
How do I level up a card?
Collect enough copies from chests, the campaign and the Lucky Wheel, then pay gold in the Cards window. Levels go up to 16.
Can players chat?
No. You can only send ready-made phrases and emotes, so nothing unkind can be written.
Is there anything I have to buy?
No. Everything can be earned by playing. The shop sells shortcuts only, and never random boxes.
I cannot play: it says my account was opened on another device.
Only one device can play at a time. Tap Play here to take the game back on this device.
My phone broke. Is my village gone?
If you connected your account (Secure account), load it on your new device. A guest account without a connection stays with the old device.
Where is the Guide?
In the menu. It holds everything on this page, ordered by topic and with search. Many windows also link to this page from their help text.
How do I find a friend?
Share your friend code or invite link, or type theirs in Friends. Names are unique, so you can search for a name too.
How do I move buildings?
Tap Edit village. Drag a building to a new spot: green fits, red does not.